Privacy Policy

Last updated: December 13, 2025

Introduction

PigeonMailer ("we," "our," or "us"), a product of Guava Trees Softech Pvt Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our notification platform and visit our website at pigeonmailer.ai.

Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, and password when you create an account.
  • Payment Information: Billing details and payment card information (processed securely by our payment providers).
  • Communication Data: Information you provide when contacting us or participating in surveys.
  • Notification Data: Templates, recipient lists, and message content you create using our platform.

Information Collected Automatically

  • Usage Data: API calls, feature usage, and interaction patterns.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP addresses, access times, and pages viewed.
  • Cookies: Session cookies and analytics cookies (see Cookie Policy below).

How We Use Your Information

We use the collected information for:

  • Providing and maintaining our notification services
  • Processing transactions and sending related information
  • Sending administrative information and service updates
  • Responding to your inquiries and support requests
  • Improving our services through analytics and research
  • Detecting and preventing fraud and security issues
  • Complying with legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing).
  • Notification Providers: Email, SMS, and messaging service providers to deliver your notifications.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Notification logs and analytics data are retained according to your plan's retention period. You may request deletion of your data at any time, subject to legal requirements.

Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and employee training
  • Secure data centers with physical security

Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at [email protected].

Cookie Policy

We use cookies for:

  • Essential Cookies: Required for site functionality
  • Analytics Cookies: To understand how visitors use our site
  • Preference Cookies: To remember your settings (e.g., dark mode)

You can control cookies through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by law.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: